AM99 complies with Malaysia's Personal Data Protection Act 2010 (PDPA). Your personal information is handled responsibly and will not be sold to any third party for marketing purposes.
1 Introduction
AM99 ("we", "Platform", or "AM99") is an online entertainment and betting platform operator based in Malaysia. We take our responsibility to protect the privacy of every individual who uses our services seriously, whether as a registered member or a casual visitor.
This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry standards for data protection. By registering or using the AM99 platform, you agree that your personal information will be processed in accordance with the terms set out in this Privacy Policy.
This policy applies to all AM99 services including the main website, mobile app, and any of our official communication channels. If you do not agree with any part of this policy, you are advised not to continue using the AM99 platform.
2 Information Collected
We collect your personal information through several methods — directly when you register or use the platform, automatically as you browse our site, and in certain situations, from trusted third-party sources. Below are the types of information we collect:
| Data Category | Data Examples | Collection Methods |
|---|---|---|
| Identity Data | Full name, identity card number, date of birth, gender | Account Registration / KYC |
| Contact Data | Email address, phone number, residential address | Account Registration |
| Financial Data | Bank account number, bank name, e-wallet details | Deposit / Withdrawal Process |
| Technical Data | IP address, device type, browser, operating system | Automatically upon use |
| Transaction Data | Deposit, withdrawal, wagering, and wins history | In-platform activity |
| Communication Data | Support chat logs, emails, feedback | Interaction with Customer Support |
We only collect information that is strictly necessary for the purposes stated in this policy. We do not collect sensitive personal information such as medical details, political affiliations, or religious beliefs unless required by law.
3 How We Use Your Data
The personal information we collect is used solely for lawful, fair, and transparent purposes. Below are the primary purposes for which your data is used on the am99 platform:
- Account management: Create, verify, and securely manage your member account, including the KYC identity verification process.
- Transaction processing: Process deposits, withdrawals, and all financial transactions promptly and accurately through approved payment channels.
- Service provision: Enable you to access all games, promotions, and am99 platform features you are entitled to as a registered member.
- Service communications: Send important notifications relating to your account, transactions, security updates, and relevant policy changes.
- Platform improvement: Analyse usage patterns in aggregate and anonymised form to improve the platform's functionality, performance, and user experience.
- Fraud prevention: Monitor suspicious activity, prevent money laundering, and protect the platform from abuse.
- Legal compliance: Fulfil legal and regulatory obligations including PDPA compliance and financial reporting requirements.
- Relevant marketing: With your consent, to send promotional offers, bonuses, and gaming-related information that may be of interest to you.
You may withdraw consent to receive marketing communications at any time via your account settings page or by contacting our support team. Withdrawing consent will not affect any data processing that took place prior to withdrawal.
4 Data Storage & Security
AM99 implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security infrastructure includes:
- 256-bit SSL encryption: All data transmitted between your device and am99 servers is encrypted using industry-standard 256-bit TLS/SSL protocol, ensuring no third party can intercept your information in transit.
- Secure servers: Your data is stored in data centers protected by strict physical access controls, intrusion prevention systems (IPS), multi-layered firewalls, and continuous 24/7 security monitoring.
- Internal access controls: Only authorized AM99 staff with a legitimate operational need may access member personal information. All access is logged and regularly monitored.
- Two-factor authentication: AM99 offers two-factor authentication (2FA) for all member accounts as an additional layer of protection against unauthorized access.
- Regular security audits: Our systems undergo regular penetration testing and independent security audits to identify and address any vulnerabilities before they can be exploited.
Your personal information is retained for as long as your account is active or as needed to fulfil the purposes stated in this policy. Following account closure, we retain certain data for the period required by Malaysian law — typically 7 years for financial records — before it is securely deleted.
While we employ industry-best security measures, no system can be guaranteed 100% secure. We encourage you to take personal protective steps as well, such as using a strong password, not sharing your login credentials, and enabling 2FA on your account.
5 Data Sharing with Third Parties
AM99 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. However, in certain limited situations, we may share your information with the following parties:
- Payment service providers: Approved banking institutions and e-wallet providers for securely processing your deposit and withdrawal transactions. This sharing is limited to the information necessary to complete the transaction only.
- Game software providers: Licensed game development companies that provide slot and casino games on the am99 platform may receive limited technical data necessary for the games to function properly.
- IT service providers: Companies providing technical infrastructure, cloud computing services, and technical support are bound by strict confidentiality agreements.
- Legal Authority: Law enforcement agencies, regulators, or courts where we are required to do so under Malaysian law or a valid court order.
- Fraud prevention: Fraud prevention agencies and identity verification services that assist us in combating money laundering and fraudulent activity.
All third parties handling your data are bound by strict data protection obligations and may only use that information for specified purposes. We ensure all third-party partners comply with data protection standards equal to or exceeding our own.
6 Cookies & Tracking Technologies
AM99 uses cookies and similar tracking technologies to enhance your user experience and ensure the platform operates optimally. Cookies are small text files stored on your device when you visit our website.
We use the following types of cookies:
- Essential cookies: Required for core platform functions such as login session authentication, security, and platform stability. These cookies cannot be disabled.
- Performance cookies: Collect anonymous information about how visitors use our website to help us understand which pages are most popular and identify technical issues.
- Functional cookies: Store your preferences such as language, display settings, and other choices so the platform remembers them for future sessions.
- Analytics cookies: Help us understand how users interact with our platform in aggregate for continuous improvement purposes.
You may manage or delete cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of some areas of the AM99 platform. For more information on managing cookies, refer to your browser's help documentation.
7 Your Rights as a Data Subject
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal information we hold about you. AM99 respects and facilitates the exercise of these rights:
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete personal information.
Right to Erasure
You may request deletion of your personal data subject to applicable legal requirements.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time.
Right to Portability
You have the right to receive your data in a structured, machine-readable format for transfer.
Right to Restriction
You may request restriction of your data processing under certain circumstances while a review is conducted.
To exercise any of the above rights, please contact the am99 customer support team by email at [email protected], clearly stating your request. We will process your request within 21 business days in accordance with PDPA requirements. In some cases, we may need to verify your identity before processing the request to ensure the security of your data.
8 Children's Data
The am99 platform is strictly limited to individuals aged 18 and above. We do not intentionally collect, process, or store personal information from children or individuals under the age of 18.
If we determine that personal information has been collected from an individual under the age of 18 without proper age verification, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe their child has provided personal information to am99 are encouraged to contact us immediately at [email protected].
9 Links to Third-Party Websites
The am99 platform may contain links to third-party websites or services from time to time. These links are provided solely for informational convenience. am99 is not responsible for the privacy practices or content of those third-party websites.
We encourage you to read the privacy policy of every website you visit outside the am99 platform. This Privacy Policy applies solely to the am99 platform and its services. Any information you share with third-party websites is beyond the control and responsibility of am99.
10 Changes to This Privacy Policy
AM99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Each new version will include a clearly indicated update date at the top of this page.
For material changes that significantly affect your rights, we will notify you via your registered email or an in-platform notification at least 7 days before the changes take effect. Your continued use of the am99 platform after the effective date of such changes constitutes your acceptance of the updated Privacy Policy.
We encourage you to review this page periodically to stay informed about how we protect your information. If you disagree with any changes made, you have the right to close your account by contacting our support team.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how am99 handles your personal information, please contact our Privacy Officer using the details below:
- Email: [email protected]
- Email subject: Privacy / Data Request — [Your Username]
- Response time: Within 3 business days for general inquiries; 21 business days for formal rights requests
We take every privacy complaint seriously and will investigate each case thoroughly. If you feel we have not handled your request to your satisfaction, you have the right to escalate your complaint to the Personal Data Protection Commissioner of Malaysia as provided under PDPA 2010.
Why Your Privacy Safe with am99
We don't just make promises — we invest in real infrastructure and procedures to ensure your data is protected at every level.
Military-Grade Encryption
All data transmissions are protected by 256-bit SSL encryption — the same standard used by leading banking institutions worldwide. Your data cannot be read by any unauthorized party.
Secure KYC Process
Your KYC identity verification is handled through a fully encrypted system. Documents you submit are stored in an isolated environment with strictly limited access and deleted upon completion of verification in accordance with our policy.
Malaysia PDPA Compliance
AM99 is in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We appoint an internal Privacy Officer responsible for ensuring all data processing practices meet current legal requirements.
Financial Data Not Sold
Your banking and e-wallet information is never sold, rented, or shared with any third party for marketing purposes. Financial data is used solely to process your transactions and nothing more.
Privacy Controls in Your Hands
You have full control over your marketing preferences. Disable promotional emails, manage cookies, or request data deletion — all through your account settings or by contacting our team.
Regular Security Audits
Am99's systems undergo regular security testing and independent audits. Any identified vulnerabilities are addressed promptly, keeping our data protection infrastructure up to date and robust.