This Terms and Conditions document constitutes a legally binding agreement between you ("Member") and AM99 ("Platform"). Continued use of the platform after any changes are published constitutes acceptance of the updated terms.
1 Acceptance of Terms
By accessing, browsing, or using the AM99 platform in any way — including via the website, mobile app, or any other provided access channel — you automatically agree to be bound by these Terms and Conditions and all related policies published by AM99 from time to time.
If you disagree with any part of these terms, you are advised not to use the AM99 platform. AM99 reserves the right to update or modify these terms at any time without prior notice, and it is your responsibility to review these terms periodically.
These Terms and Conditions are to be read together with Privacy Policy and Responsible Gaming Policy AM99, all of which together form the complete agreement between you and this platform.
2 Member Eligibility
To register and use the am99 platform, you must meet the following eligibility requirements without exception:
- Be at least 18 years old on the date of registration.
- Be within a jurisdiction that permits participation in online betting activities.
- Register as a private individual and not as a corporate representative or business entity.
- Never having been banned, suspended, or removed from the am99 platform previously.
- Not identifying yourself as an individual with a gambling dependency or undergoing related treatment.
- Be the rightful owner of the bank account or e-wallet used for financial transactions on the platform.
AM99 enforces strict age verification through the KYC (Know Your Customer) process. Any account found to have been registered by a minor will be closed immediately and all balances will be forfeited in accordance with established procedures.
3 Account Registration
Each member is only permitted to hold one account only on the am99 platform. Multiple account registrations by the same individual — whether using the same or different names, phone numbers, email addresses, or payment methods — are strictly prohibited and may result in the suspension of all associated accounts.
During registration, you are required to provide accurate, complete, and up-to-date information. False or misleading information provided during registration or at any time thereafter may result in your account being suspended without warning, and all funds held therein may be frozen pending the outcome of an investigation.
- Your full name must match the name on your official identity card or passport.
- Your phone number must be an active personal number that can be reached.
- The email address must be valid and one you have full access to.
- AM99 reserves the right to request identity verification documents at any time for KYC purposes.
The KYC verification process is typically completed within 24 business hours. During the verification period, withdrawal limits may apply until the process is fully completed. am99 conducts this process solely to protect your account security and to comply with financial compliance requirements.
4 Deposits & Withdrawals
AM99 supports a wide range of payment methods commonly used in Malaysia, including FPX bank transfer, Touch 'n Go eWallet, Boost, GrabPay, and other local e-wallets. All deposits are credited to your account promptly after bank confirmation.
Withdrawal requests are processed within the stipulated timeframe, subject to account verification and compliance with relevant bonus conditions. Please take note of the following:
- Withdrawals may only be made to a bank account or e-wallet registered under the same member's name.
- AM99 reserves the right to request additional verification before processing any withdrawal that exceeds a specified limit.
- Minimum deposit and withdrawal limits are clearly stated on your account's financial page.
- Any withdrawal attempt suspected of involving money laundering will be reported to the relevant authorities.
- Deposited funds must be wagered at least once before any withdrawal request is made, to prevent misuse of the payment system.
AM99 does not charge any processing fees for standard deposits or withdrawals. Any fees imposed by third-party banks or e-wallet providers are beyond AM99's control and are the member's sole responsibility.
5 Bonuses & Promotions
AM99 offers a wide range of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, weekly cashback, referral bonuses, and various seasonal offers. All bonuses are subject to wagering (rollover) requirements clearly stated in each promotion's terms.
- Bonuses may only be claimed once unless otherwise stated in the relevant promotion's terms.
- Wagering requirements must be fulfilled within the stated validity period before a withdrawal is permitted.
- Different game types may contribute differently toward rollover requirements — full details are available on the promotions page.
- AM99 reserves the right to cancel or modify any promotion at any time without prior notice.
- Bonuses obtained through fraud, use of multiple accounts, or system abuse will be voided immediately.
- The cash value of any claimed bonus may not exceed the maximum limit stated in the promotion terms.
Members are encouraged to read the terms and conditions of each promotion carefully before claiming it. If there is any confusion regarding promotion terms, please contact our support team for clarification before claiming the bonus.
6 Game Rules
All games available on the am99 platform — including online slots, live casino, sports betting, e-sports betting, and card games — have their own specific rules accessible within each game. The general rules applicable to all games are as follows:
- Results generated by a certified Random Number Generator (RNG) system are final and cannot be disputed.
- In the event of a technical disruption during a gaming session, am99 will resolve the situation based on saved system records.
- Confirmed bets cannot be cancelled by the member.
- AM99 reserves the right to void bets suspected of involving fraud or exploitation of system vulnerabilities.
- Odds and payout rates for sports betting are subject to change until the bet is confirmed by the system.
7 Account Security
You are solely responsible for maintaining the security of your account login credentials. AM99 recommends the following steps to protect your account:
- Use a strong, unique password combining uppercase letters, lowercase letters, numbers, and symbols.
- Enable two-factor authentication (2FA) via your account security settings page.
- Do not share your login credentials with anyone, including family members.
- Log out of your account after every session, especially when using a public or shared device.
- Contact the am99 support team immediately if you suspect any suspicious activity on your account.
AM99 shall not be held liable for any losses arising from a member's own disclosure of login credentials or negligence in maintaining account security. AM99 will never request your password through any communication channel.
8 Prohibited Conduct
The following activities are strictly prohibited on the AM99 platform and may result in permanent account suspension or closure along with forfeiture of all funds:
- Using automation software, bots, scripts, or any third-party tools to play or gain an unfair advantage.
- Exploiting bugs, technical vulnerabilities, or system errors for personal gain.
- Colluding with other players to manipulate game outcomes or exploit the bonus system.
- Opening multiple accounts to repeatedly claim bonuses.
- Using payment information that does not belong to you.
- Spreading false or misleading information about the am99 platform.
- Any form of money laundering through deposit and withdrawal activity on the platform.
- Using or sharing another person's payment method or bank account.
AM99 employs a sophisticated fraud detection system to monitor suspicious activity. Any activity that violates these terms may be reported to the relevant authorities as required by law.
9 Account Suspension & Closure
AM99 reserves the right to suspend or close any account at any time on reasonable grounds, including but not limited to violations of terms and conditions, suspected fraudulent activity, or requests from legal authorities.
- Account suspension may be temporary pending the outcome of an investigation, or permanent depending on the severity of the violation.
- During the suspension period, access to the account and all platform functions will be blocked.
- Members whose accounts are suspended for valid reasons may not be eligible to recover funds held in the account.
- Members may request voluntary account closure at any time by contacting the AM99 customer support team.
- Voluntary account closure requests will be processed within 5 business days, subject to the settlement of all pending transactions.
10 Liability Limits
The am99 platform is provided "as is" and am99 makes no express or implied warranties regarding continuous availability, accuracy of information, or fitness for any particular purpose. To the extent permitted by applicable law:
- AM99 is not liable for any indirect, incidental, or consequential losses arising from the use of the platform.
- AM99 is not liable for losses resulting from service disruptions beyond the platform's control, such as internet outages, power failures, or natural disasters.
- AM99 is not liable for any losses resulting from a member's negligence in maintaining account security.
- AM99's maximum total liability under any circumstances shall not exceed the amount of the most recent deposit made by the member in question.
11 Privacy & Data Protection
AM99 is committed to protecting the privacy and personal information of all members. The collection, use, and storage of your personal data is carried out in accordance with Privacy Policy AM99 comprehensively. In summary:
- Your personal information will not be sold, rented, or shared with third parties without your consent, except as stated in the Privacy Policy or as required by law.
- AM99 uses 256-bit SSL encryption to protect all data transmission between your device and our servers.
- Your data is stored on servers protected by strict physical and digital security measures.
- You have the right to request access, correction, or deletion of your personal information, subject to applicable legal requirements.
12 Changes to These Terms
AM99 reserves the right to update, modify, or replace any part of these Terms and Conditions at any time. The latest version is always available on this page, with the update date clearly noted at the top of the document.
For material changes, am99 will endeavour to notify members via registered email or in-platform notification at least 7 days before the changes take effect. Continued use of the am99 platform after any changes are published constitutes your acceptance of the updated terms.
If you do not agree with the changes made, you have the right to close your account by contacting the am99 support team. Reach us at [email protected] for any enquiries related to these terms.
Why AM99 Trusted
Fair and transparent terms are just one part of am99's commitment. Here are the key pillars that make am99 the platform of choice for players in Malaysia.
Advanced Data Encryption
All your personal data and financial information are protected with industry-standard 256-bit SSL encryption, ensuring every transaction and login session remains secure from external threats.
Clear & Transparent Terms
AM99 is committed to transparency in all policies and procedures. All terms are written in plain language, with no hidden clauses or confusing conditions — what you read is what applies.
Certified & Fair RNG
All games on am99 use a random number generator (RNG) certified by an independent body, ensuring that every game outcome is entirely random and cannot be manipulated by anyone.
Fast & Reliable Payments
The am99 deposit and withdrawal processing system is designed to ensure funds reach you quickly. Deposits are processed almost instantly, while withdrawals are completed within the stipulated timeframe without unnecessary delays.
Responsive Customer Support
The dedicated and trained am99 support team is available to assist you 24 hours a day, 7 days a week. Whether via Live Chat, Telegram, or email, your enquiries will be answered promptly and accurately.
Responsible Gaming Commitment
AM99 provides a comprehensive set of self-control tools, including deposit limits, betting limits, forced break options, and self-exclusion options, to ensure your experience on this platform remains healthy and responsible.